Customer Satisfaction
How to send a customer satisfaction survey by email?
1- Enter the "Customer Satisfaction" module from the left sidebar. 2- Click on the "Send by Mail" button at the top of the process flow. 3- Select the quality manager who will review the evaluation. The information should change according to the ...
How to modify the concepts of customer satisfaction evaluations?
1- Enter the "Drop-down Lists" from the configuration button. 2- Scroll to the "Customer Satisfaction" module. 3- Click on "Concept", here you will see a list of all those that are currently registered, you can delete them and enter each one to see ...
How to take actions and close an evaluation of customer satisfaction?
1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the "Take Actions" button in the process flow. You can access directly from the notification panel by clicking on it. 3- A list will appear with all the evaluations that ...
How to review an evaluation of customer satisfaction?
1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the "Review Evaluation" button of the process flow. You can access directly from the notification panel by clicking on it. 3- A list with all the evaluations you have to ...
How to perform an evaluation of customer satisfaction?
This evaluation will be carried out according to the answers that the client provides. 1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the button "Perform Evaluation" of the process flow. 3- Select the client that will ...