How to review an evaluation of customer satisfaction?

1. Enter the "Customer Satisfaction" module from the left sidebar.
2. Click on the "Review Evaluation" button in the process flow.
3. A list will appear with all the evaluations pending review. Click on the "Actions" and "Details" button for the evaluation you want to review.
4. Analyze the information and enter your review comments.
5. Select whether the evaluation has been approved or failing based on the score by clicking on the corresponding button

You can directly access it from the notification panel by clicking on it.

If you approve the evaluation, an email will be sent to the evaluator to inform them, and the evaluation will be closed.

If you disapprove the evaluation, it will move to the action-taking stage, and an email will be sent to the evaluator to inform them.

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