How to review an evaluation of customer satisfaction?

1- Enter the module "Customer Satisfaction" from the left sidebar.

2- Click on the "Review Evaluation" button of the process flow.

You can access directly from the notification panel by clicking on it.

3- A list with all the evaluations you have to review will appear, click on the "Details" button in which you want to review.

4- Analyze the information and enter the comments of your review.

5- Select if the evaluation has been approving or failing according to the score by clicking on the corresponding button.

• Related Articles

• How to perform an evaluation of customer satisfaction?

  This evaluation will be carried out according to the answers that the client provides. 1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the button "Perform Evaluation" of the process flow. 3- Select the client that will ...

• How to send a customer satisfaction survey by email?

  1- Enter the "Customer Satisfaction" module from the left sidebar. 2- Click on the "Send by Mail" button at the top of the process flow. 3- Select the quality manager who will review the evaluation. The information should change according to the ...

• How to take actions and close an evaluation of customer satisfaction?

  1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the "Take Actions" button in the process flow. You can access directly from the notification panel by clicking on it. 3- A list will appear with all the evaluations that ...

• How to modify the concepts of customer satisfaction evaluations?

  1- Enter the "Drop-down Lists" from the configuration button. 2- Scroll to the "Customer Satisfaction" module. 3- Click on "Concept", here you will see a list of all those that are currently registered, you can delete them and enter each one to see ...

• How to review a supplier evaluation?

  1- Enter the module "Supplier Evaluations" from the left sidebar. 2- Click on the "Review Evaluation" button of the process flow. You can access directly from the notification panel by clicking on it. 3- A list with all the evaluations you have to ...