How to perform an evaluation of customer satisfaction?

This evaluation will be carried out according to the answers that the client provides.

1- Enter the module "Customer Satisfaction" from the left sidebar.

2- Click on the button "Perform Evaluation" of the process flow.

3- Select the client that will evaluate your satisfaction as well as the quality manager that will review the evaluation.

The information must change according to the client and selected user.

4- Select the form that you will evaluate according to the type of client.

The concepts will change according to the chosen form.

5- Enter general comments of the evaluation and indicate the score of each concept.

You can modify the "Forms" from the drop-down lists.

6- Click on the "Send to Review" button, an email will be sent to the quality manager to continue with the flow process.

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  1- Enter the module "Customer Satisfaction" from the left sidebar. 2- Click on the "Review Evaluation" button of the process flow. You can access directly from the notification panel by clicking on it. 3- A list with all the evaluations you have to ...

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