Complaints
How to close the complaints?
Enter the "Complaints" module from the left sidebar. Click on the "Review Actions of Complaint" button in the process flow. A list with all the complaints you have to review will appear, click on the "actions" and "details" button for the complaint ...
How to follow up on complaints?
Enter the "Complaints" module from the left sidebar. Click on the "Follow-up complaint" button in the process flow. A list will appear with all the complaints you have to follow up, click on the "actions" button and "details" for the complaint you ...
How to register a complaint?
Enter the "Complaints" module from the left sidebar. Click on the "Register Complaint" button in the process flow. Enter all the complaint information, select the affected clien, and a responsible person for its follow-up. Click "Send", and an email ...
How to add clients?
The clients catalog is used for the Customer Satisfaction and Complaints modules. Enter the “System Settings”, identified with a gear icon at the top right. Enter the "Customer Catalog", where you will see a list of all currently registered ...