Complaints
How to close the complaints?
1- Enter the "Complaints" module from the left sidebar. 2- Click on the "Review Actions of Complaint" button of the process flow. You can access directly from the notification panel by clicking on it. 3- A list with all the complaints you have to ...
How to follow up on complaints?
1- Enter the "Complaints" module from the left sidebar. 2- Click on the button "Follow-up to Complaint" of the process flow. You can access directly from the notification panel by clicking on it. 3- A list will appear with all the complaints that you ...
How to register a complaint?
1- Enter the "Complaints" module from the left sidebar. 2- Click on the "Register Complaint" button of the process flow. 3- Enter all the information of the complaint, select the affected client and a person responsible for its follow-up. 4- Click on ...
How to add clients?
The clients catalog is used for the Customer Satisfaction and Complaint modules. 1- To enter the "Clients Catalog" you must click on "Catalogs" 2- Enter the "Clients Catalog", here you will see a list of all the clients that are currently registered ...